Question 1

Does SANO Laser support OEM and ODM branding for distributors?

Accepted Answer

Yes. SANO Laser provides full OEM/ODM service including custom shell colour, silk-screen logo, bespoke software interface language, treatment-parameter presets and localised user manuals. Typical branding lead time is 20–30 working days after artwork approval.

Question 2

Which certifications are available for SANO aesthetic laser equipment?

Accepted Answer

Core platforms are produced under an ISO 13485-aligned quality system and are supplied with CE documentation. Selected diode laser hair removal models are also available in FDA-cleared configurations. Test reports, electrical-safety files and packing photos are provided for every shipment.

Question 3

What warranty and technical support does SANO provide?

Accepted Answer

All machines carry a 2-year warranty covering the main unit, with free spare parts within the warranty term. Engineers provide remote diagnostics, video commissioning, treatment-protocol training and English service manuals. Wearing parts such as filters and treatment tips are stocked for fast dispatch.

Question 4

Which laser wavelength should a clinic choose for hair removal?

Accepted Answer

808nm is the all-round workhorse for Fitzpatrick I–IV skin. 755nm adds efficiency on fine, light hair, while 1064nm penetrates deeper and is safer on darker Fitzpatrick V–VI skin. SANO triple-wavelength handpieces combine 755nm + 808nm + 1064nm so a single platform can treat mixed patient populations.

Question 5

How does SANO handle logistics, spare parts and installation abroad?

Accepted Answer

Machines ship in reinforced flight cases or wooden crates by air, sea or express. SANO supports EXW, FOB and CIF terms, prepares full export documentation and includes a spare-parts kit. Installation is guided step-by-step by video call, so no on-site engineer visit is required for most models.

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